Return policy

At Blockwelt, your satisfaction is our top priority. If you are not satisfied with your purchase, you have 30 days from the date you receive your order to request a return.

Return policy

• The item must be in its original condition: unworn, with tags and in the original packaging.
• Proof of purchase (order number or receipt) is required.

Here's how to start a return

Send us an email to support@blockweltde.com with your order number. We will send you all the instructions for the return.

Shipping costs

The customer is responsible for return shipping costs. We strongly recommend choosing a shipping method with tracking.

exchange

The quickest way to get the item you need is to return the original and place a new order. In some cases, we offer a free size exchange – contact us for details.

Cancellations

Cancellation is no longer possible after order processing, as our warehouse operates automatically. If you notice an error, please contact us immediately.

Damaged or incorrect items

Please check your order upon receipt. If it is damaged, faulty, or incorrect, contact us immediately.

Items excluded from exchange

• Custom-made or personalized items
• Hygiene or intimate products

Refunds

After receiving and inspecting your return, we will notify you of the approval. A refund will be issued to your original payment method within 10 business days.

If you have not received a refund after 15 working days, please contact us at support@blockweltde.com .

💚 Returns are donated to a charity whenever possible.